Cancellation And Refund Policy
Please read these Terms and Conditions carefully before using the services offered by Star Auto AssistSdnBhd
(“Star Auto Assist“) or (“We”, “Us”, or “Our”), a company incorporated under the laws of Malaysia.
These terms set forth the legally binding terms and conditions for your use of Our Services as contained in
https://www.starautoassist.com (“Website“) and Star Auto Assist platform (“Mobile App”) (collectively
with the site, referred to as “Services“).
1. CANCELLATION OF SERVICE
Generally, We do not refund your purchase if you cancel it. We will endeavor all reasonable care to ensure that Our Services conform with
the standard services in Malaysia. For any disputes please contact our Customer Service hotline number.
2. REFUND OF YOUR PURCHASE
Star Auto Assist SdnBhd is committed to providing you with excellent services. To arrange for a full refund, please contact our Customer
Service hotline number As a customer you are responsible for understanding this refund policy upon purchasing any product or services
from us. However, we realize that exceptional circumstance can take place with regard to the character of the product or services we
provide. THEREFORE, WE DO HONOR REQUESTS FOR REFUND, WHERE THE FOLLOWING APPLY:
1. Non-delivery of the product or service (non-delivery incident):
After the customer submits a request, the mobile-app shows the Estimated Time of Arrival (ETA) of the Ranger to arrive for assistance.
Non-delivery incident applies when the Ranger do not arrive after 1 hour of the ETA. For example, if the ETA in the mobile-app is 30
minutes, the customer needs to wait another 1 hour before eligible for a refund (total waiting time 30min + 1hr = 1 hr 30mins)
2. Requests for a refund are accepted within the period of 48 hours of the non-delivery incident
3. We encourage all customers to contact us if there is an issue with the product or services received. If a refund has been issued, please
allow up to 14 business days for your issuing bank to post the refund back to your account. Issuing banks have different timeframes for
posting refunds to your account; therefore you may not see the funds posted to your account despite the fact that we have processed
with the refund. Please note that our Customer Service Team is always ready to provide you with timely and efficient professional
assistance at all times.
3. DELIVERY OF SERVICES
We endeavorto adhere to stipulated deadlines as indicated in Our Website and Mobile App. However, delivery deadlines will not be binding
unless expressly agreed otherwise. Furthermore, actual charges may vary based on factors outside of the Company’s control, such as but
not limited to weather, traffic conditions and need of special equipment like baby tyre, crane, forklift, additional toll trucks, car park
basement towing, etc. Our contractual obligations are subject to a case to case basis based on your request and additional charges may
incur. When making a booking with us, please ensure that you have ordered the correct and most suitable services.
The failure to exercise or delay in exercising a right or remedy provided hereunder or by law does not constitute a waiver of the right or
remedy or waiver of other rights or remedies.
5. GOVERNING LAW
These Terms and Conditions shall be governed by and interpreted in accordance with Malaysian law and the parties irrevocably submit to
the exclusive jurisdiction of the Malaysian courts.
6. SPECIAL TERMS
These Terms and Conditions are not intended to nor shall create any rights, entitlements, claims or benefits enforceable by any person
that is nota party to them. No person shall derive any benefit or have any right, entitlement or claim in relation to this Terms and
7. CHANGES TO THE TERMS AND CONDITIONS
We reserve the right to update these Terms and Conditions at any time and any changes may be made without notice to you. We
recommend you to read this Terms and Conditions periodically.
By continuing to access or use Our Services after those revisions or changes become effective, you agree to be bound by the revised
terms. If you do not agree to the new Terms and Conditions, please stop using the Website and/or Our Services.